New Season Behavioral Healthcare, 2024

At New Season Behavioral Healthcare, we are committed to protecting your privacy and confidentiality. This Privacy Policy explains how we collect, use, and safeguard your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Kentucky state laws.

Information We Collect

We collect various types of information to provide effective and personalized care, including:

• Personal Information: Name, address, phone number, email address, date of birth, and insurance details.
• Health Information: Medical history, psychological evaluations, treatment plans, and session notes.
• Payment Information: Credit card information, billing address, and insurance claims information.

How We Use Your Information

Your information may be used for the following purposes:

• Treatment: To provide, coordinate, and manage your mental health care.
• Billing: To process payments and manage your insurance claims.
• Administrative Purposes: To schedule appointments, conduct follow-up communications, and maintain records.
• Legal Requirements: To comply with legal obligations and respond to court orders or legal investigations.

How We Protect Your Information

We use various measures to protect your information, including:

• Physical Safeguards: Secure storage of records and restricted access to authorized personnel.
• Technical Safeguards: Encryption, secure login procedures, and regular software updates.
• Administrative Safeguards: Staff training on confidentiality and data protection policies.

Disclosure of Your Information

We may disclose your information in the following circumstances:

• With Your Consent: For purposes such as sharing information with other healthcare providers or family members, as per your authorization.
• For Treatment: To other healthcare providers involved in your care.
• For Payment: To insurance companies for claim processing and billing.
• For Healthcare Operations: For quality assurance, training, and administrative purposes.
• As Required by Law: To comply with legal requirements, including mandatory reporting laws and subpoenas.

Your Rights

You have the following rights regarding your information:

• Right to Access: You may request a copy of your health records.
• Right to Amend: You may request corrections to your health information if it is inaccurate or incomplete.
• Right to Confidential Communication: You may request that we communicate with you in a specific manner or at a different location.
• Right to Restrict Disclosure: You may request limitations on how your information is used or disclosed.
• Right to a Notice of Privacy Practices: You may request a copy of this Privacy Policy.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website and made available in our office. We encourage you to review this policy regularly.